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FAQ
FAQ
The minimum age requirement to rent a car is 21 years old.
24 hours.
Here are some car-rental rules to follow to ensure that everyone has a happy and safe time driving!
Inspect for damage
Complete the inspection before you begin driving. If you’re in a low-signal area you may drive up to a better 4G connection and send your pictures.
Refuel before return
For the love of car sharing and the community, let’s return the car with the same amount of petrol from before you started driving it.
Keep it clean
Like how car sharing wouldn’t exist without its community, a car wouldn’t be clean if no one tidied it up. Let’s all combine hands to keep our DOOS cars clean. If you’ve dropped a fry, pick it up and throw it away.
No smoking allowed
Smoking and vaping are strictly not allowed in a DOOS. If caught, we would not want anyone to go through a hefty fine of RM300. Need to vape or smoke? Park in a safe spot, step out, and vape/smoke away!
Return on time
We know Malaysia has its own unique timing culture (if you get what we mean), but let’s leave that outside DOOS! Please return your DOOS cars on time.
If you ever need further assistance, we’re always ready to help!
To rent a vehicle, you will have to upload your Identity Card (IC) and driving license. DOOS may request for additional documents like your utility bill (e.g., Astro/TNB) or matric/student card (if student) for further verification and approval.
We have branches in Klang Valley (Ampang, Cyberjaya, Kajang, Bangi, Serdang, and Subang Jaya) and more branches are opening soon
We accept all major credit and debit cards, GrabPay, Touch ‘n Go eWallet and Instant Transfer. We are also working to introduce more payment methods in the future.
You are charged for the rental at the time of pick-up or when you make the reservation. The rental company may place a hold on your credit card for the estimated rental amount as a security deposit.
Returning the car late may result in additional charges.
If you smoke in a rental car, you may be subject to additional cleaning fees or fines to remove the smell and residue left behind.
We offer a wide range of vehicles to suit various needs, including sedans, SUVs, vans, and luxury cars. Our fleet comprises vehicles from reputable manufacturers to ensure your comfort and safety.
Yes, you can often extend your rental period if needed, however, to extend your rental period, you typically need to contact us directly and inform us of your request.
The cheapest car for rent in Kuala Lumpur is Perodua Axia.
As a renter, you are responsible for returning the car with the same amount of gas it had at the start of your trip.If a car is returned with less gas than it had at the start of the trip, you will be charged for the full price of the missing gas.
You may drop us an email at Hello@doos.my or whats app us on +60 11-5699 2817 .We are available 24/7.
Yes, you can drive without a local driving license. However, you will need to apply for an International Driving Permit (IDP) to drive in Malaysia if you’re from a non-ASEAN country. If you’re from an ASEAN country.
Immediately inform DOOS regarding the incident. We will try our best to assist you and resolve the issue. Any involvement of a third party/agency before us will not be under our responsibility. However, the renter will still have to take full responsibility on the damage.
No, it is against our terms and conditions and terms of service. Only the renter is permitted to drive the car. The renter shall take full responsibility during the rental period. A penalty will be imposed if found guilty of any infractions of our terms.