Privacy Policy

Privacy Policy

Who we are?

DOOS is a leading car rental company dedicated to providing exceptional car rental services to our valued customers. With a commitment to delivering a seamless and enjoyable car rental experience, we offer a wide range of well-maintained vehicles and prioritize customer satisfaction.



We value your feedback and encourage you to share any comments or concerns regarding our Privacy Policy or the handling of your personal information. Your comments are essential in helping us improve our privacy practices and ensure that we meet your expectations.

If you have any questions, suggestions, or comments regarding our Privacy Policy, please contact us using the information provided below. We will make every effort to address your concerns and provide a timely response.

Note: In the Privacy Policy for your car rental company, you can include a section titled “Comments” to invite users to provide feedback or raise any concerns they may have regarding the privacy practices outlined in the policy. 


Our Privacy Policy pertains to the collection, use, and protection of personal information provided by our customers and users of our car rental services. In this context, “media” refers to any audio, visual, or written content that is voluntarily shared with us by customers or users through various channels, such as social media platforms, review websites, or direct communications.

While we may engage with media content shared by our customers or users, it is important to note that any such content may be subject to the privacy policies and terms of service of the respective platform or service used for sharing. We encourage individuals to review the privacy policies and terms of service of these platforms before sharing any media content.

We may occasionally utilize media content shared by customers or users for promotional purposes, including on our website, social media accounts, or other marketing materials. However, we will seek appropriate permissions and provide due credit, where applicable, for the use of such media content.

If you have any concerns about the use of media content related to our car rental services, or if you believe that we have inadvertently used your media content without proper permissions or credit, please contact us using the information provided below. We will promptly investigate and address your concerns.Note: The “Media” section of your Privacy Policy should clarify how your company handles and uses media content shared by customers or users. It should also emphasize the importance of reviewing the privacy policies and terms of service of third-party platforms used for sharing media content.


At DOOS, we use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. This section explains how we use cookies, the types of cookies we use, and your choices regarding their use.

What Are Cookies? 

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. They are widely used to make websites function more efficiently and to provide a personalized browsing experience. Cookies can be temporary (session cookies) or permanent (persistent cookies).

How We Use Cookies?

We use cookies for the following purposes:

1- Essential Cookies: These cookies are necessary for the operation of our website. They enable core functionality, such as accessing secure areas and facilitating transactions. Without these cookies, our website may not function properly, and you may not be able to use certain features or services.

2- Analytical and Performance Cookies: We use these cookies to analyze how visitors use our website, monitor its performance, and improve its functionality. These cookies collect anonymous information about website traffic, including the number of visitors, the pages visited, and the source of the traffic. This helps us understand and enhance the user experience.

3- Functionality Cookies: These cookies allow us to remember your preferences and choices on our website. For example, they may remember your language preference, display settings, or login information. This enables us to provide a more personalized experience and save you time by eliminating the need to re-enter information.

Contact Us If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us using the information provided below. Note: Customize the “Cookies” section of your Privacy Policy to reflect the specific cookie practices of your car rental company and comply with applicable laws and regulations regarding the use of cookies.

Our Collection of your Personal Data

Personal Data may be collected directly from you, which may include, but is not limited to, situations where you:

  1. To access our website’s features, kindly register for an account.
  2. Please feel free to reach out to us if you require any information regarding our website.
  3. Please feel free to contact us through any communication channel that is convenient for you.
  4. Engage with our website.
  5. You may participate in our digital or physical initiatives and we may obtain your Personal Data directly or indirectly. Indirectly, we may receive your information from third parties, such as your referees, public records, or background check agencies. This may include information about your past criminal record(s), if any. If you do not provide us with all the Personal Data we request, you acknowledge that we may be unable to provide you with our service(s) via our Website. By providing your Personal Data on any of our Websites, you agree to set up your account on all our Websites. The extent and type of Personal Data we collect depends on the service(s) you subscribe to and the purpose of the collection. Some of the Personal Data we collect may be sensitive. The Personal Data we collect may include, but is not limited to, the following:

1-This includes individual details such as your full name, government-issued identification numbers like passport number and National Registration Identity Card number, nationality, physical address, date of birth, age, gender, race, photograph, motor vehicle registration number, location data, background screening report, driver’s license information, and private motor insurance information.

2- Please provide your contact information, including your residential, mailing, and billing address, telephone number, and email address;

3- Individual inclinations and hobbies, such as your tendencies for parking and decisions regarding your way of living;

4- On our website, we collect information regarding the services that you have used or requested, as well as your financial details. This includes your credit or debit card information such as the card number, cardholder name, CVV code, and expiration date, as well as your bank account details;

5- Information about your device’s hardware, IMEI number, UUID (unique identity), app version, device type and software, mobile country code, mobile network code, device operating system versions, phone number, and device settings used to access our website are all examples of device information;

6- Information on your balance, top-ups, transactions, and transaction limits in your e-wallet;

7- Log data, including your geographic location, browser type, IP address, the date and time you visited our website, the number of times you saw a particular page, the last time your profile was updated, and the last time you changed your password;

8- Feedback and viewpoints on our website, such as your remarks, evaluations, and ratings of the services made available through it, whether you send them to us directly or whether they are shared on any other public forums;

9- Any personal information—not specifically listed here—that you give us or that we gather in the course of our interactions with you, as well as any instances in which we ask you for additional information about yourself in light of the circumstances surrounding our business, your transaction, and other factors;

10-  We may gather the Personal Data of your employees if you are a business. For the avoidance of doubt, before sending us the employees’ personal information, you must have their permission.

Who we share your data with?

At DOOS, we understand the importance of protecting your personal information and strive to handle it with the utmost care. We only share your data with third parties in limited circumstances and for specific purposes outlined in this Privacy Policy. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with the following categories of recipients:

1- Service Providers: We may engage trusted third-party service providers to assist us in delivering our car rental services, such as payment processors, vehicle suppliers, IT support providers, marketing agencies, and customer support services. These service providers are contractually obligated to use your data only to provide the requested services and are required to implement appropriate security measures to protect your data.

2- Business Partners: In certain cases, we may partner with other companies to offer additional services or promotions. If you choose to utilize these services or participate in promotions, we may need to share your data with our trusted business partners. However, we will only share the data necessary to fulfill the specific service or promotion, and your data will be handled by this Privacy Policy. 

3-Legal and Compliance Requirements: We may disclose your data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes responding to court orders, law enforcement agencies, or other authorized public authorities. We may also share your data to protect our rights, privacy, safety, or property, or those of our customers or the general public, as required or permitted by law. 

4-Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our business, your data may be transferred as part of the transaction. We will take appropriate steps to ensure the confidentiality and security of your data during the transfer process and will notify you of any changes in ownership or control of your data. 

5-With Your Consent: We may share your data with third parties for other purposes not covered by this Privacy Policy when we have obtained your explicit consent to do so.

How long we retain your data?

At DOOS, we retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. The specific retention periods may vary depending on the nature of the data and the purposes for which it is processed.We will retain your data for the following durations:

1-Rental Information: We retain the rental information you provide to us, including the rental period, vehicle selection, pick-up, and drop-off locations, mileage, and additional services requested, for a period necessary to process and manage your reservation, provide customer support, and address any issues or disputes that may arise. This typically includes the duration of the rental period and a reasonable period thereafter to ensure adequate record-keeping.

2-Account Information: If you create an account with us, we will retain your account information for as long as your account remains active or as needed to provide our services to you. If you request the deletion of your account, we will securely delete your information in accordance with applicable data protection laws and regulations.

3-Communication Data: We retain any communication data, including inquiries, feedback, or support requests you send to us, for as long as necessary to address your specific communication and to improve our services.Legal and Regulatory Requirements: We may retain certain data for longer periods to comply with legal and regulatory obligations, such as financial and tax records, or to establish, exercise, or defend legal claims.

4-Aggregated and Anonymized Data: We may retain aggregated and anonymized data, which does not identify you personally, for statistical analysis, business reporting, and improvement of our services. 

What rights you have over your data?

As a customer or user of [Car Rental Company Name], you have certain rights over your personal data. We are committed to ensuring that you can exercise these rights effectively. Depending on your jurisdiction and applicable data protection laws, your rights may include:

1-Right to Access: You have the right to request access to the personal data we hold about you. This includes the right to obtain information about the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data has been or will be disclosed.

2-Right to Rectification: If you believe that any of your personal data we hold is inaccurate or incomplete, you have the right to request the correction or update of your information. We will take reasonable steps to ensure that your data is accurate and up to date.

3-Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.

4-Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when the accuracy of the data is contested, or the processing is unlawful, but you oppose erasure.

Where your data is sent?

As a car rental company, we may transfer and process your personal data in various locations, including within and outside of your country of residence. Your data may be accessed and stored by our staff or service providers operating in these locations for the purposes described in this Privacy Policy.

When we transfer your data to countries outside your country of residence, we take appropriate measures to ensure that your personal data receives an adequate level of protection as required by applicable data protection laws. These measures may include:

1-Implementing Standard Contractual Clauses: We may use approved contractual agreements, such as the European Commission’s Standard Contractual Clauses, when transferring personal data between our entities or to third-party service providers located in countries without an adequacy decision from the relevant data protection authorities.

2-Partnering with Privacy Shield Certified Entities: If we transfer personal data to service providers or other third parties based in the United States, we ensure they are Privacy Shield certified or rely on other appropriate safeguards to protect your data.

By using our car rental services and providing your personal data to us, you acknowledge and consent to the transfer, storage, and processing of your data as described in this Privacy Policy.

Please note that the data protection laws in certain countries or jurisdictions may differ from those in your own country. In such cases, we will take reasonable steps to ensure the security and confidentiality of your personal data in accordance with applicable data protection laws.

If you have any questions or concerns about the transfer of your data, please contact us using the information provided below.

Note: Customize the “Where Your Data Is Sent” section of your Privacy Policy to reflect the actual locations and mechanisms used for data transfers by your car rental company. Ensure compliance with applicable data protection laws and regulations regarding international data transfers.