Effective Date: 14 September 2025

Last Updated: 14 September 2025

DOOS, operated by JALAL CREATIVE SOLUTION SDN. BHD. (201601026588 / 1197794-M) (“we”, “our”, “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data, in accordance with the Personal Data Protection Act 2010 (PDPA) and other applicable laws in Malaysia.

1. Types of Data We Collect

We may collect the following categories of personal data:

• Identity Data: Name, date of birth, nationality, photograph, ID/passport details, driver’s license information.
• Contact Data: Address, email, phone number.
• Transaction Data: Booking history, payment information, billing records.
• Usage Data: Vehicle usage, mileage, service preferences.
• Technical Data: Device identifiers, IP address, browser type, cookies, and location data (if enabled).
• Feedback & Communications: Customer support interactions, ratings, reviews.

2. How We Collect Data

• Directly from you (when you book a car, register, contact us).
• Automatically (through our website, app, cookies, and GPS/telematics).
• From third parties (payment processors, insurers, workshops, law enforcement, credit agencies) where legally allowed.

3. Purposes of Data Collection

We use your personal data for purposes including:

• Providing, managing, and improving our car rental services.
• Verifying identity and eligibility to rent.
• Processing payments, refunds, deposits.
• Customer service and support.
• Sending promotions, offers, and updates (with consent).
• Fraud prevention, compliance with laws, and dispute resolution.

4. Consent & Legal Basis

Your use of our services, booking, or payment serves as your consent to this Policy. Certain processing is also justified by:

• Fulfilling our rental agreement with you.
• Compliance with legal/regulatory obligations.
• Protecting legitimate business interests.

5. Sharing & Disclosure

We may share your data with:

• Service providers (payment processors, insurers, workshops, IT vendors).
• Regulators, law enforcement, courts (if legally required).
• Credit reporting agencies (e.g., CTOS) for verification, debt recovery, or trade checks.
• Business partners assisting in providing services.

We do not sell personal data to third parties.

6. Storage & Retention

• Data is stored securely using technical and organizational safeguards.
• Retention is limited to the duration necessary for the purposes stated, or as required by law.
• If transferred outside Malaysia, we ensure adequate protection measures are applied.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Improve site functionality and user experience.
• Track website usage and performance.
• Personalize marketing (with consent).
  You may disable cookies, but some features may not work properly.

8. Your Rights

Under PDPA, you have rights to:

• Access your personal data we hold.
• Request corrections/updates.
• Withdraw consent for marketing or other processing.
• Request deletion of data, subject to legal/contractual requirements.
• Object to certain uses of your data.

To exercise these rights, please contact us.

9. Security

We implement security measures including encryption, secure servers, and access controls. However, no system is 100% secure; we cannot guarantee absolute security of your data.

10. Minors

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

11. Updates to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a new “Last Updated” date. Continued use of our services indicates acceptance of updates.

12. Contact Us

For questions or requests relating to this Privacy Policy, please contact:

DOOS / JALAL CREATIVE SOLUTION SDN. BHD. (201601026588 / 1197794-M)
B-2-23, Solaris Dutamas,
No.1, Jalan Dutamas 1,
50480 Kuala Lumpur,
W.P. Kuala Lumpur, Malaysia

Email: hello@doos.my
Phone: +6011 5699 2817